Business Operations | Technology | Call Centers

Hands on kind of manager who designs and implements standardized business operations that enhance efficiency, improve productivity, and increase the bottom line.

BA English, Salem State University. Certificates in ITIL v3 Foundation (Exin 2011) and Project Management (Merrimack College, Andover, MA. 2007).

Experienced in social media, NLP niche content, and general communications; RFP research and writing; specification documents; process flow analysis; operations documentation;  Call Center metrics and KPI measurement and evaluation.

Writing Courses

Graduate: Blog Topics Master Class with Chris Brogan. The essentials of blogging for business.

Current: Write Your Book Already with Chris Brogan (in process of completing).

Interested in discussing a contract opportunity, please contact me via the form below.